Discover Aureum Wellness: Our Wellness Oasis in Pictures

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At Aureum Wellness, we are committed to protecting your privacy and handling your personal information in accordance with the Australian Privacy Principles (APPs) outlined in the Privacy Act 1988 (Cth). 

This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you visit our website, book services, or interact with us. 

By using our website or services, you consent to the practices described in this policy.

1. What Personal Information Do We Collect?

We may collect the following types of personal information:

• Contact Details: Such as your name, email address, phone number, and postal address.
• Health and Wellness Information: Details related to your bookings, preferences, or feedback on our services (e.g., hyperbaric oxygen therapy, red light therapy, ice baths, saunas, or functional medicine coaching), which may include sensitive information like health data if you choose to provide it.
• Payment Information: Billing details processed securely through trusted payment gateways (we do not store credit card information directly).
• Technical Data: Automatically collected information such as IP address, browser type, device information, and website usage data (e.g., pages visited, time spent) via cookies or similar technologies.
• Other Information: Any additional details you voluntarily provide, such as inquiries or survey responses.

We only collect information that is necessary for providing our services and improving your experience.

2. How Do We Collect Your Information?

• Directly from You: When you fill out forms on our website, make a booking, subscribe to newsletters, or contact us via email or phone.
• Automatically: Through website analytics tools (e.g., Google Analytics) that track usage patterns.
• From Third Parties: In limited cases, such as from payment processors, but only with your consent or as required for service delivery.

We will always seek your consent when collecting sensitive information, such as health data.

3. How Do We Use Your Information?

Your personal information is used solely to:

• Provide and personalize our wellness services to you.
• Process bookings, payments, and communications (e.g., appointment reminders or follow-ups).
• Improve our website and services based on your feedback and usage patterns.
• Conduct internal research using anonymised and aggregated data (e.g., overall trends in service usage across all clients, without identifying individuals).
• Comply with legal obligations, such as record-keeping requirements.

We do not use your information for marketing purposes unless you have explicitly opted in (e.g., via newsletter subscription). You can opt out at any time.

4. Disclosure of Your Information

We will never share, sell, or disclose your personal information to any third parties, except:

• Where required by law (e.g., in response to a court order or government request).
• To our trusted service providers who assist us in operating our business (e.g., secure payment processors or IT support), but only under strict confidentiality agreements and for the sole purpose of supporting our services.
• In anonymised, aggregated form for internal research, ensuring no individual can be identified.

We do not transfer personal information overseas unless it is necessary for service delivery and complies with APP 8 (cross-border disclosure).

5. Data Security

We take reasonable steps to protect your information from unauthorised access, loss, misuse, or alteration. This includes using secure servers, encryption for sensitive data, and access controls. However, no online transmission is completely secure, so we cannot guarantee absolute security. We retain your information only for as long as necessary to fulfill the purposes outlined in this policy or as required by law (e.g., 7 years for financial records under Australian tax laws). After this period, we securely delete or anonymise it.

6. Your Rights: Access, Correction, and Complaints

Under the APPs, you have the right to:

• Access the personal information we hold about you (we may charge a reasonable fee for processing complex requests).
• Request corrections if your information is inaccurate, incomplete, or outdated.
• Withdraw consent for certain uses (e.g., marketing) at any time.
• Lodge a complaint if you believe we have breached your privacy.

To exercise these rights or make a complaint, contact us using the details below. We will respond within 30 days. If unsatisfied, you can contact the Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au.

7. Cookies and Tracking

Our website uses cookies to enhance functionality and analyse usage. You can manage cookie preferences through your browser settings. 

For more details, refer to our Cookie Policy (if applicable, or integrate here if needed).

8. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. The updated version will be posted on our website with the effective date. Continued use of our services after changes constitutes acceptance.

9. Contact Us

If you have any questions about this Privacy Policy or your personal information, please contact:

Aureum Wellness
36 Nina Jones Crescent, Chisholm, ACT 2905
Email: aureum@outlook.com.au
Phone: 0418434677